Fidelis Aviation — AI Receptionist Knowledge Base

1. Company Overview & Core Value Propositions

Company Name: Fidelis Aviation
Business Model: Air Charter Broker operating on behalf of clients under DOT 14 CFR Part 295. Fidelis Aviation works with a global network of FAA Part 135 and Part 121 certified air operators (and foreign CAA equivalents) to source the best aircraft for every itinerary.
Global Access: Access to over 6,000+ charter aircraft, 240+ aircraft models, and 15,000+ airports worldwide (including over 7,000 smaller regional airports that commercial airlines cannot serve).
Key Differentiators:
- 24/7/365 air charter concierge and operations team.
- No membership fees or long-term commitments required.
- Fast booking and flexible scheduling (flights can be booked months in advance or on-demand just a few hours prior to departure).
- High-level safety standard: ARGUS Certified Broker.

2. Charter Services Offered by Fidelis Aviation

Private & Executive Charter: Tailored for corporate executives, VIPs, and high-net-worth individuals needing speed, privacy, and luxury.
Turboprop Charters: Economical options for short hops or family/small group travel.
Light, Midsize & Heavy Jet Charters: Versatile choices for domestic, transcontinental, and international trips.
Large Group / Corporate Air Charters: Transporting sports teams, corporate retreats, or event attendees on regional or full-sized airliners.
Transcontinental & International Flights: Popular routes connecting major hubs like New York, Miami, Los Angeles, Las Vegas, San Francisco, London, Dubai, Cancun, Cabo San Lucas, and Aspen.

3. How Fidelis Aviation Works (Booking & Flight Process)

Inquiry & Quote Generation:
- Caller provides itinerary details: departure/arrival cities, flight type (One Way, Round Trip, or Multi-City), departure dates/times, passenger count, and catering/pet preferences.
- Fidelis Aviation compares aircraft across its vetted operator network to provide transparent options matching the exact trip profile.
Flight Customization:
- Fidelis Aviation coordinates specialized catering, ground transportation, and custom handling at executive airfields (FBOs).
Boarding & Travel:
- Passengers arrive at a private terminal (FBO) ~15–30 minutes before departure, bypassing commercial airport queues and crowds.
Schedule Flexibility:
- If travel plans change after booking, Fidelis Aviation’s charter professionals coordinate seamless itinerary adjustments.

4. Hourly Rates & Aircraft Categories (Pricing Breakdown)

Charter prices range from $1,800 to $12,500+ per hour depending on aircraft size and flight distance:

Aircraft Category	Range / Distance	Estimated Hourly Rate	Common Use Cases
Turboprops & Executive Light Jets	Short-Range (1,100 – 1,900 nautical miles)	$1,800 – $3,500 / hr	Regional hops, smaller groups, economical travel.
Midsize & Super-Midsize Jets	Mid-Range (2,000 – 3,500 nautical miles)	$3,500 – $6,500 / hr	Cross-country flights, added cabin space and comfort.
Heavy & Ultra Long-Range Jets	Long-Range (3,600 – 6,700+ nautical miles)	$6,500 – $12,500+ / hr	Transcontinental/oceanic flights, maximum luxury & capacity.

5. What Goes Into a Fidelis Aviation Charter Quote?

When callers ask what is included in their quote or why prices vary, the AI receptionist should explain the following fee structure:

Included in Base Rates & Estimates:

Paid flight time and crew fees.
Standard fuel costs.
Segment fees and Federal Excise Tax (FET).
Standard boarding and airport landing/handling fees.

Additional / Variable Cost Factors:

Route distance, number of segments, and length of stay at destination.
Overnight stay fees for the aircraft and crew.
Fuel surcharges (if market fuel prices fluctuate significantly).
Special onboard catering or custom ground transportation requests.
International handling, taxes, and landing fees outside the U.S.
De-icing fees (during winter weather conditions).

6. Sample AI Receptionist Responses (Caller Scenarios)

Scenario A: Caller asks “How much does a private jet cost?”

“At Fidelis Aviation, private jet pricing depends on the aircraft size and route distance. Rates generally range from $1,800 to $3,500 per hour for light jets and turboprops, $3,500 to $6,500 for midsize jets, and $6,500 to $12,500 or more per hour for heavy, long-range aircraft. May I gather your departure city, destination, date, and passenger count so an advisor at Fidelis Aviation can prepare a custom quote for you?”

Scenario B: Caller asks “Are there any membership fees?”

“No, Fidelis Aviation operates on an on-demand basis. There are no mandatory membership fees, jet card commitments, or long-term contracts. You only pay for the flights you book.”

Scenario C: Caller asks “How quickly can we fly?”

“Fidelis Aviation provides 24/7 on-demand booking. While we recommend booking as early as possible for the best aircraft availability, our team can organize flights in as little as a few hours before departure.”

What is an Aircraft Charter?

An aircraft charter (or air charter) is the business of renting an entire aircraft—along with its crew, fuel, and flight permissions—for a specific, non-scheduled flight itinerary.

Unlike commercial airlines, which operate on fixed schedules and predetermined routes selling individual seats, charter services operate on-demand. The client dictates the origin, destination, departure time, and passenger/cargo list.

Key Categories of Air Charters

Charter Type	Primary Target / Purpose	Common Aircraft Used
Private / Executive Charter	Business executives, VIPs, high-net-worth individuals, small groups seeking privacy, speed, and luxury.	Turboprops, Light Jets, Mid-size Jets, Heavy Jets
Commercial / Group Charter	Sports teams, tour groups, music tours, corporate conferences requiring large-capacity flights.	Regional Airliners, Narrow-body & Wide-body Passenger Jets
Cargo / Freight Charter	Time-critical freight, oversized industrial equipment, dangerous goods, humanitarian supply drops.	Dedicated Cargo Aircraft (e.g., Boeing 747 Freighter, Antonov)
Air Ambulance / Medevac	Medical evacuation, organ transport, patient transfers with specialized medical crews.	Equipped Turboprops and Light Jets with ICU capabilities

How Aircraft Charters Work (The Process)

Sourcing & Booking:
- Direct Operator: The client books directly with a company that owns or manages a fleet (FAR Part 135 operator in the US).
- Air Charter Broker: An intermediary acts on behalf of the client to source the best aircraft from a global network of vetted air operators.
Flight Customization & Dispatch:
- The client selects departure times, catering preferences, and specific arrival airports (including smaller executive airfields, Fixed-Base Operators or FBOs).
- The operator files flight plans, secures landing/parking permits, and coordinates ground handling.
Boarding & Travel:
- Passengers arrive at a private terminal (FBO) shortly before departure (often 15–30 minutes), bypassing long TSA commercial security queues.
- Customs and immigration (for international flights) are handled directly at the FBO.

Charter vs. Commercial Airlines

Flexibility & Accessibility: Charters can access thousands of smaller regional airports that commercial airlines cannot serve due to run-way length or lower demand.
Time Efficiency: Minimal ground waiting time, direct point-to-point routes, and flexible departure schedules that adapt if a client runs late.
Cost Structure: Commercial airlines charge per seat; charters charge per flight hour for the entire aircraft regardless of how many seats are occupied.
Empty Leg Flights: When a charter aircraft must return to its home base or relocate empty for its next booked flight, operators sell these “empty legs” at massive discounts (up to 75% off standard charter rates).

Charter Services
Private jet flying at sunset
Turbo Props
Travel with your family and friends in superb luxury.

Private jet on the runway with reflection on wet surface and a colorful sky
Light, Midsize, Heavy Jets
Travel the world in style.

Front view of a private jet on the runway
Large Group Charter
Easily transport your team, family, and friends in first-class comfort.

+1 212 840 8000
Request a quote now
Mercury Jets’ instant online booking tool enables customers to calculate the cost of a private charter flight to or from any destination worldwide in real time. Fill out the form below to get a charter flight cost estimate and proceed with your private jet booking, or contact our charter consultants for assistance with hiring.

Charter Flight Cost Calculator
The cost calculator for charter flights is a handy tool that answers how much a private jet charter costs in seconds. The cost calculator system calculates prices based on several parameters and more than 10 years of charter flight history. Online jet charter cost estimates are as close as possible to the final price, but our specialist will provide the final price during the final calculation.

The charter flight cost estimator is based on the information provided. Filling out the application form will not take much time; you will spend only a few minutes. Just enter all the data in the form, and you will get an instant calculation. The price of services is adjusted on a case-by-case basis.

If you want to determine the costs of an air charter service, you can use the charter flight cost calculator. This tool is exceptionally easy to use and only asks for the data you need to provide high-quality services. Our company is your reliable business partner, approaching its work with the utmost responsibility.

Private Jet Charter Prices
Private jet charter costs include the expenses for the aircraft, crew, and fuel. However, they do not cover additional costs associated with your specific itinerary, such as Federal excise taxes, overnight fees, international handling, etc. Rates as of 2026 generally range from $1,800 to $12,500 per hour.

Short-Range Flights ($1,800 – $3,500/hour): Covering 1,100-1,900 nm distance, short-range flights offer a reasonable, economical, and efficient way to travel.
Mid-Range Flights ($3,500 – $6,500/hour): Aircraft for distances of 2,000 to 3,500 nm combine comfort, speed, and operational flexibility.
Long-Range Flights ($6,500 – $12,500/hour): These flights cover distances of 3,600-6,700 nm, making them ideal for transcontinental routes.
A few benefits of the private jet charter cost estimator include:

24/7 On-Demand Access. Our business provides clients with on-demand access to all private jets available for charter. After booking, if your travel plans change, our experienced charter professionals will coordinate seamless adjustments to your flight itinerary. Our online booking tool can be utilized to book flights in advance or on demand up to a few hours before departure.
Global Aircraft Selection. With decades of experience in the private jet industry, our network covers the globe. We are passionate about providing our clients with an enjoyable, productive private charter experience.
Instant Online Quotes. Enter your departure and arrival cities, dates, and passenger count to view available aircraft and price out your flight immediately. For assistance, call +1-212-840-8000.
Why Charter a Private Jet with Mercury Jets
We provide on-demand worldwide air charter solutions for your safety, comfort, and peace of mind.

Mercury Jets is your 24/7/365 air charter concierge, with access to a full range of aircraft through our global network of aviation partners.

Private jets can land at 7,000+ airports across the world that commercial airlines don’t serve — bringing you closer to your final destination and skipping the crowds of major hubs.

–
How much does it cost to charter a private jet?
If you are going to charter a turboprop or executive light jet, you should expect to pay between $1,800 and $3,500. Flying an hour on board a mid-sized or super-mid-sized jet costs between $3,500 and $6,500. Choosing a large jet for your luxury flights will cost you approximately $6,500 to $12,500 per hour of flight time.

Private jet charter prices depend on several factors. The hourly rate varies depending on the aircraft type, range, and other parameters. This service is not “one size fits all,” and calculations are made individually.

+
What goes into private jet charter costs?
+
How to use the private jet charter price calculator online?
+
How do I know I’m getting the best price on a charter flight?
easy booking
Fast & Easy Booking
Call us with your trip itinerary, and let our team of air charter travel professionals manage all the details.
Support
24/7 Support
24/7 customer service is available 365 days a year. You will be professionally tended to every step of the way, from boarding to landing.
Safety
Safety
ARGUS Certified Broker · Rated Excellent — 4.9/5 from 1,000+ Trustpilot reviews.
Technology
Advanced Technology
Instant charter flight quotes and empty leg availability at your fingertips on any smart device.
Privacy
Privacy
Your trust is valuable to us. We never share your data with third parties.